FREQUENTLY ASKED QUESTIONS
Q: How does a parent/guardian order online?
A: First the parent must set up Parent and Student Accounts for online shopping. Once the student account is set up, just click Shop Now under the student’s name.
Q: What are the steps for setting up Parent and Student Accounts?
A: Before you begin, make sure you have your School ID # AND the red 7-digit number (Student ID/Seller ID) from the order form.
. Click Register. Type in your Group/School ID and click return/enter. (The name of the school will appear.
Enter a Username, Password, Your Email, Your Name and click "Register." When you click register, you will be re-directed to your parent account page.)
Set up each child/seller. After you set up your Parent Account, you are re-directed to the student page. This is where you add your first student. Enter the 7-digit number (from your seller/child's order form) into the field named "Seller ID." Enter first and last name, and click “Add Child”.
Begin Shopping for that child/seller by clicking the Shop Now button. (See image below) These icons are also listed on the parent page next to each student’s name.
Q: How does a parent best share a student link?
A: You may email or post the student’s link by clicking on the mail icon, facebook logo or other social media button shown below the student's name on the parent's account page.
Q: How does a Shopper give credit to two or more students?
A: As long as you have each student's Student ID (7-digit number), the Shopper can credit each student in one order.
Q: Will a student receive notification of an online Shopper’s purchase when credit is given to that student?
A: Yes! The parent/guardian who registered the student will receive notification of your online order right away!
Q: What forms of payment are accepted?
A: Genevieve’s accepts the following credit cards: MasterCard, VISA, Discover and American Express.
Q: What are the shipping charges for online orders directly to a residence?A: Genevieve’s is happy to ship your online orders valued at $79 or more for free!* For orders below $79, the shipping charge is the published UPS rate.
* To receive free shipping, order must be sent to one location. Sales tax is not included in the $79 minimum.
Q: What shipping carrier is used for delivery of online orders?
A: Genevieve’s uses UPS as the primary delivery service, however, in some cases, may use the United States Postal Service.
Q: Is it possible to ship online orders anywhere in the United States?
A: Genevieve’s currently ships within the 48 continental United States. Genevieve’s does not ship to Alaska, Hawaii, Puerto Rico, or to locations outside of the United States. Please note: Genevieve’s does not ship to Post Office Boxes.
Q: How long does it take for online orders to be delivered?
A: Online orders will begin shipping on or around February 4, 2019. Thereafter, online orders will be delivered within 7-9 business days of order date. If there is an item temporarily back-ordered, the purchaser will receive an email with an update.
Q: Are all of Genevieve’s products available for purchase through online sales?A: All products in Fresh Ideas 2019 plus many items from our Fall Edition, Style & Home and Close Buy catalogs are available for online purchasing. The following catalogs are not available online due to the need for refrigeration: Boston Coffee Cake, Genevieve’s Gourmet frozen foods, Otis Spunkmeyer frozen cookie dough, Fudge, Chocolate Roses, Hershey and Hebert Candy Bars. All of these products are available, however, for fundraising programs using bulk shipping.
Q: Are online orders subject to sales tax?
A: Online orders of Genevieve’s products are subject to applicable sales tax if the Shopper's ship-to address is in Connecticut or Massachusetts only. This is because Genevieve’s has a physical presence in these states.
Q: How do pre-paid Magazine Subscription Vouchers work?
A: Pre-paid Magazine Subscription Vouchers that are purchased online are shipped to the Shopper by Genevieve’s. Upon receipt, the Shopper activates the subscription in one of two easy ways: either complete the Voucher postcard and mail it in, or go online to www.magselect.com and redeem the voucher. That’s it! Subscriptions begin shortly thereafter.